Frequently Asked Questions

We highly recommend you submit your booking request as soon as possible. This way you will have a better chance of locking in your desired date and time. We always suggest booking at least 4-8 weeks in advance however we accept bookings up to 1year prior.  Picnic bookings made 1 day prior are subject to availability and will incur a $75 late booking fee. Bookings made within 1 week of the picnic date is considered a last minute booking and incur the late booking fee.

Once you have decided on a picnic, simply fill out our booking form and we will let you know whether we have availability for the requested date and time. If we do, we will send you a quote. Simply pay the 60% deposit via our payment point or via online transfer and your event is secured. Bookings are not confirmed until date/time/location have been approved and 60% deposit has be paid. The remaining balance will be due 7 days before the picnic date. Bookings made within 1 week of the picnic date is considered a last minute booking and incur a $75 late booking fee.

We accept payments via Bank Transfer, MoneyGram or Western Union.  You will receive an invoice in USD Dollars.

We generally give clients two options when it comes to this circumstance:

1. We can reschedule for a later date/time and you would offer us a few possible options on your end.

2. If you would like to remain on your booking date, we can bring the Luxury Picnic indoors within your home or covered patio.

 Once the picnic is physically set up, we cannot reschedule.

Generally, Our preference is to move the event inside your home. Our styled picnics will still look beautiful indoors. We will always try to accommodate last-minute location changes.

We monitor the weather and offer indoor set-up when available. You are also able to reschedule (24-48 hours) prior to the picnic date. However, if you choose to wait it out and decide to cancel or postpone on the day of your picnic, you are subject to pay the full price of the catering once started. We are happy to deliver your catering to you  so you can at least enjoy part of the Luxe Picnic experience regardless of the weather.

 Our job is to make sure everything is set up and ready for your arrival at your chosen time and location. We'll be there waiting with your picnic until you arrive to make sure everything stays safe and pristine for your arrival. When you arrive, we leave and let you get your picnic on. We return once your picnic is over at the agreed upon time to clean and pack up for you! 

All  lost items, breakages or damage to items must be paid for at the items full cost.  This may include local or imported items that may carry shipping, taxes and or duties.

In both our indoor and outdoor picnics, we kindly request that you do not smoke in/near/ or around the picnic setup.

Absolutely! In addition to ensuring you have a wonderful picnic, the safety and health of you and your guests is a priority. We make sure to properly wash and disinfect all pillow cases/ inserts, blankets and throws. We also wipe down all hard surfaces.

While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to get to, and if you're late it affects our whole schedule. We also want your picnic as fresh as possible and if you arrive an hour late, we cannot guarantee the food will still be at it's best!

Please let us know as soon as you know you are delayed.

 However, a fee will be charged if you are late because we can't leave until you arrive.

0-20 min no charge,

20+ min $45,

45+ min $75,

At an hour we have the right to pack up the picnic without refund.

 Please also note that your picnic time starts from the originally agreed time whether you are late or not.

 No. You are responsible for the items until we return to pack them up at the arranged time. If you would like to leave earlier than the agreed time, please provide us a 1hour notice via phone call or WhatsApp. There are no refunds for unused time. 

If location and time availability permits, we are happy to allow you to extend your 2 hour booking as follows:

+ $75 for additional  hour up to 2 additional hours max.

We’ll need to know at time of booking if you think you’d like to extend it.

In some cases if you are having a great time and spontaneously decide you would like to stay a bit longer, you can text us and once again, if location and time availability permits, we will happily allow you to extend your booking as follows:

+ $100 for each additional hour payable on arrival

Overnight bookings will quoted on a case by case basis.

Yes. If you have any dietary requirements do not hesitate to let us know.

We are more than happy to accommodate your needs.

Just make a note when completing your booking and we'll be in contact to confirm your request. If you have a nut allergy, please know that even though we try our best, we cannot guarantee any cross contamination.

Cancellations received up to and including fourteen days prior to the event, will be 40% refunded within 30 days. Notice to cancel received thirteen or less days prior to the event will not be refunded. No refund is given if the event is rescheduled due to an act of God, catastrophe, epidemic or pandemic but the full payment can be transferred to another date within 1yr of the booking subject to availability.

 All locations will incur a delivery charge and will be quoted before the picnic.

All garbage should be placed in the bin provided,  garbage should not be left strewn around.  A cleanup fee of $100 will be charged if the picnic is not left in a tidy state.  We are happy to dispose of your garbage once left in a bag.

Yes we do! Send us an email to order your gift certificate. They make wonderful unique gifts .